Our VoIP services enables organisations to carry out call parking throughout their call centre. Call parking is a method of putting callers on hold so that any team member in your organisation can take their call. In this article we will explain how call parking works, how to use it, and the benefits it brings to an organisation.

Communication is vital for business success. To lead the competitive rat race, you must follow the best practices and ensure smooth two-way communications with suppliers, partners, stakeholders, and clients. While numerous emerging technologies exist in the telecommunication field, it is often challenging to stay on top of the trends.

VoIP, also known as Voice Over Internet Protocol, IP telephony, internet calling or voice over broadband sounds like a complex way of getting in touch with people, but it is in fact one of the easiest and most cost-effective methods of making calls that there is. As a VoIP provider, we are not a phone company and we don’t operate with rigid plans and packages.

Any business that uses VoIP can appreciate the cost saving potential it has. Telephone lines and bills cost a lot, and with VoIP you don’t have those payments. This especially applies if your business regularly makes long-distance phone calls as, on a landline, this can be expensive. We typically save you 20% - 40% of what you would have paid previously.

Cyber-security should always be a priority. A company should always make sure they know the risks they’re faced with and should always protect themselves against them.