Effective communication in the workplace is not only vital for employees to achieve their daily business goals but can also have a significant impact on your business’s success. The way your employees communicate with each other is vital for successful collaboration. Hence, understanding how your employees communicate can be a game-changer.

Almost every company these days is constantly trying to find new ways to improve their operations—whether that includes improving sales, simplifying team collaboration, or retaining customers. Regardless of what areas of the call centers you wish to improve, recording your calls will prove to be an efficient step in running your business successfully.

The chances are that you have come across the term “cloud telephony,” especially if you have ever searched for ways to make your phone system cost less but do more. The business world has evolved a lot from what it used to be a decade ago. An increasing number of employees are now working remotely.

Our VoIP services enables organisations to carry out call parking throughout their call centre. Call parking is a method of putting callers on hold so that any team member in your organisation can take their call. In this article we will explain how call parking works, how to use it, and the benefits it brings to an organisation.

Communication is vital for business success. To lead the competitive rat race, you must follow the best practices and ensure smooth two-way communications with suppliers, partners, stakeholders, and clients. While numerous emerging technologies exist in the telecommunication field, it is often challenging to stay on top of the trends.

VoIP, also known as Voice Over Internet Protocol, IP telephony, internet calling or voice over broadband sounds like a complex way of getting in touch with people, but it is in fact one of the easiest and most cost-effective methods of making calls that there is. As a VoIP provider, we are not a phone company and we don’t operate with rigid plans and packages.

Any business that uses VoIP can appreciate the cost saving potential it has. Telephone lines and bills cost a lot, and with VoIP you don’t have those payments. This especially applies if your business regularly makes long-distance phone calls as, on a landline, this can be expensive. We typically save you 20% - 40% of what you would have paid previously.

Cyber-security should always be a priority. A company should always make sure they know the risks they’re faced with and should always protect themselves against them.