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Privacy Policy

We take the security of our clients' information seriously and this Privacy Policy sets out how we use and protect any information that you give us when you use both our website and our company's services.

What information do we collect?

We collect information about you when you complete and submit any forms on our website or engage in business activity with us.
This information usually comprises:

  • Name and Job Title (where appropriate)
  • Correspondence Address
  • Contact Telephone Numbers
  • Email Addresses

How do we use this information?

We collect this information to understand your needs and to provide you with a better service. We may email you about company services that we think may be of interest to you, for example updates on listed products. We will never share your information for marketing purposes with third parties unless we have your permission. We reserve the right to provide your contact information to third party companies solely in the interest of completing the service provided, or if we are required by law to do so.

Access to your information

You have the right to request a copy of the data we hold about you. If you would like a copy of your personal information, a request can be sent to:  

VoIP Experts
Beech House
Greenfield Crescent
Birmingham, B15 3BE


We need to ensure that the information we hold is accurate and up to date. You may ask us to amend or remove information you believe to be incorrect by writing to the above address.



Our website uses cookies which are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is only used for statistical analysis purposes. 

You can choose to accept or decline cookies but some website features may not function with cookies disabled.

We use cookies on this website to enable visitors to have the best possible experience. We collect analytics information to find out things such as the number of visitors to the various parts of the website and how our website is performing for our customers. We also use cookies to personalise content and services and to provide social media features. This cookies policy tells you more about our use of cookies and the choices you have.

What are Cookies? 

Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website to work. They may also tailor the information or adverts you see on the site. This is important to us because we want to make sure our website is as user friendly as possible, ensuring you have a good experience when browsing or using on our website. In addition to the cookies managed by us and our service providers, some cookies are set by other companies which are part of wider advertising networks. This site uses cookies from Google Adwords to provide you with advertising tailored to your preferences both on this and other websites.

Types of Cookies 

Session cookies: these are stored while you're browsing. They are deleted from your device automatically when you close your browser. Persistent cookies: these are saved on your computer so they don't get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example to remember your preferences.

How can you prevent or remove Cookies? 

If you want to, you can block or disable the cookies in your browser and you can delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser youcan go to "help" on your browser's menu or you can visit

What happens if I disable Cookies? 

You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of this website and some or all of the areas of the website may fail to work for you.

Details of the cookies we use 

Below are more details of the cookies used on this website. 

Essential cookies: These perform a variety of functions, such as keeping a visitor logged in to their account, retaining items in the shopping basket or if a quote is requested, ensuring information is displayed correctly on the website and recording whether visitors have accepted the use of cookies. 

Analytics: We use Google Analytics to assess how visitors use the website, to understand how visitors arrived at the site (e.g. using keyword searches), to monitor how long visitors remain on the website and when they return, and to control website traffic at busy times. These cookies use anonymous information only. 

Security cookies: These cookies help prevent attacks on the website including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity. 

Functionality: We use cookies to enable automated email services to work and to enable visitors to see the correct view of the website, for example if different versions are being tested. Cookies are also used for the management of orders, collections and deliveries. If the website offers product reviews, surveys, live chat facilities or videos, cookies will be used to manage this functionality. 

Preferences: If you select a branch or location or indicate other preferences, a cookie will remember that information. 

Performance monitoring: These cookies record a visitor's progress through a browsing session for problem solving and to identify any errors in the use of the site that the visitor may experience. They also link a visitor's actions with website usage and performance. Some cookies identify the visitor's IP address, browser and device type. 

Advertising/Marketing: We use Google Adwords and Google Analytics to monitor how visitors to the website respond to adverts and to ensure that adverts are targeted to the visitor's preferences, both on this website and on other websites. 

Social Media: Cookies track the products viewed by a visitor to the website and may serve similar adverts on when the user visits their Facebook and Twitter page. Other cookies enable visitors to share or like items on our website using social media buttons.

Links to other websites

Our website may contain links to other websites. This Privacy Policy only applies to this website. When you access another website, you should read that site's Privacy Policy.

Changes to our Privacy Policy

Our Privacy Policy will be regularly reviewed to take into account any changes in legislation. Any updates will be immediately made on our website.
This Privacy Policy was last updated on 1st June 2023.