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How VoIP Improves Your Business Communications
Communication is vital for business success. To lead the competitive rat race, you must
follow the best practices and ensure smooth two-way communications with suppliers,
partners, stakeholders, and clients.
While numerous emerging technologies exist in the telecommunication field, it is often
challenging to stay on top of the trends. Nevertheless, if one buzzword has been ruling the
arena for some time, it is the Voice over Internet Protocol or VoIP communication solution.
If your business has a reliable internet connection, it could be benefitting from VoIP. A
technology protocol, VoIP allows voice and multimedia data to be transmitted through the
internet. If you have used a service like Zoom, Skype, or Google Hangouts, you already
know the basic functionality of VoIP. However, you might not have considered a similar
functionality as your business’s primary communication channel.
Presently, there exist professional-level VoIP services that extend beyond the basic tools like
Skype to offer integrated communication solutions for businesses of all sizes and shapes.
In the article, we look at the five benefits of using VoIP for your business.
1. Decreased Costs
Businesses are always in search of ways to save costs wherever possible. The good news is
that VoIP can help. There is often a limit on the number of phone lines you can install, and
the cost quickly adds up, mainly if your business involves making long-distance calls.
Unlike traditional communication lines, VoIP involves modifying data into data packets
before sending them over the IP network. This eliminates the issue of a single phone line
being only used by two callers. The IP network here can be a direct IP connection to your
phone service provider, or it could be your existing internet connection (a combination of
both is also possible).
Traditional phone lines usually charge for each minute of call time. However, with VoIP, you
only pay a monthly fee for your ISP. In fact, many service providers offer cheap or even free
2. Greater Range of Features
Soon after you start using the VoIP system, you will realize that it is a productivity tool that
enables you to tap into top-of-the-line devices while improving your use of various features.
For instance, you can communicate with a substantial client over the phone and, at the same
time, catch up on all the voicemails that were automatically converted to text and sent to your
Want to forward a voicemail to your whole team? This is possible with just a few clicks.
But we will say this again, these are just a few of the many attractive features that a modern
VoIP system offers.
3. Worldwide Access
A lot of employers these days are learning about the benefits of having their employees work
remotely in exchange for smaller office spaces, decreased utility costs, and more. Similarly,
they are also discovering the benefits of VoIP that help their employees telecommute
Leveraging VoIP, employees can remotely utilize fax, voice, and other office data services
through your intranet. VoIP technology is also highly portable, meaning users can connect
from home offices and abroad. Additionally, the employee’s number also follows them to
their new home office when they finally make the change.
4. Improved Interactions
Thanks to advances in the technological arena, the world has grown smaller over the past few
years. Currently, a company that you are involved in business can be located anywhere in the
world. Additionally, employees are no longer limited to a specific location. While there are
several benefits to this new work culture, it could result in complications when it comes to
handling important phone calls, managing voicemails, and even sending crucial documents to
the right place.
A VoIP phone solution helps you take control over the channels you use for communication.
You are also given the option of forwarding calls to your remote office after a certain number
of rings or to your assistant’s phone if you don’t answer. You can also opt to forward a single
call to multiple devices to make sure important calls are promptly attended to.
Furthermore, you can leverage VoIP to e-fax crucial documents, which is a better option to
search fax machines that are otherwise quite difficult to locate.
5. Easy Integrations
The chances are that your business utilizes several systems and technologies to better your
operations. So, one thing you might be worried about when leveraging VoIP would be its
It is relatively easy to integrate VoIP with your existing business systems. Meaning, you will
be able to tap into all the benefits of VoIP without having to modify your existing IT
infrastructure. For instance, you can set your VoIP to place the outbound calls through
Outlook or other email systems, and customer records can be viewed during an inbound call.
It is pretty evident from the list above that the advantages of using VoIP are many. Perhaps
the best thing is that VoIP is virtually devoid of drawbacks. Many sophisticated organizations
worldwide are embracing this efficient technology to get an edge over their competitors.
When are you adopting VoIP?